How can we help?

How do I book a waste collection agent?

Open the app, tap 'Book a Service', choose your service type and location, then select an available agent. Confirm and pay to complete your booking.

Can I schedule a pickup in advance?

Yes. Choose 'Scheduled' when creating a booking and pick any future date and time that works for you.

How do I cancel a booking?

Go to your booking details and tap 'Cancel Booking'. You can cancel before an agent starts the service. Contact support if you need help with a cancellation after the agent is en route.

What is a group or estate booking?

Group bookings let multiple households coordinate a single waste collection. Create a group code and share it — each member joins under the same booking.

What payment methods are accepted?

You can pay via your in-app wallet (fund it once and pay instantly) or through Paystack using your debit/credit card. Both options are fully secure.

My payment is stuck as 'Pending' — what do I do?

Go to your booking, tap 'Retry Payment Verification'. If the issue persists after 10 minutes, contact our support team with your booking reference number.

How do I add money to my wallet?

Tap 'Wallet' in the app, then 'Fund Wallet'. Enter an amount and pay via Paystack. Funds appear instantly.

When does an agent receive payment?

Payment is released to the agent after the service is marked as completed. Agents earn 70% of the booking amount.

Why can't I see my agent on the map?

Live tracking activates once the agent begins the job. If tracking isn't showing, ensure your GPS is enabled and refresh the tracking screen.

Can I chat with my agent?

Yes. Once an agent is assigned to your booking, tap 'Chat with Agent' on the tracking screen to open a direct message thread. Chat closes automatically after the service is completed.

I'm not receiving push notifications — how do I fix this?

Go to your phone's Settings → One Delegate → Notifications and ensure they are enabled. Also make sure you are logged in, as notifications are linked to your account.

How do I reset my password?

On the login screen, tap 'Forgot Password' and enter your email. You'll receive a reset link within a few minutes.

How do I delete my account?

Go to Account → Settings → Delete Account in the app. You can also visit our account deletion page or email support@onedelegate.com.

How do I become a verified agent?

Sign up as an agent, complete your profile with your business details and service area, then submit for verification. Our team reviews applications within 2–3 business days.

How do I accept a job request?

Open the Jobs tab and go to 'Requests'. Tap 'Accept' on any job that suits you. Accepted jobs move to the 'Accepted' tab where you can chat with the customer and update your status.

How do I update my job status?

In the Jobs tab under 'Accepted', tap 'Update Status' on the relevant job and log your milestone (Started, In Progress, Completed).

When will I get paid?

Your earnings are credited to your agent wallet when the booking is marked Completed. Withdraw to your bank account from the Wallet tab.